Refund Policy

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Last Updated: 2025-07-21

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1. Appointments & Services

• Cancellations with 24+ Hours Notice:
  If you cancel your appointment with at least 24 hours' notice, you will not be charged, and any prepayments will be refunded in full or credited to your account.

• Late Cancellations (Less than 24 Hours Notice):
  Late cancellations may be subject to a cancellation fee or partial refund, at the discretion of the practitioner.

• No-Shows:
  Missed appointments without prior notice are non-refundable. We value your time and hope you value ours too.

• Rescheduling:
  You may reschedule your appointment with at least 24 hours’ notice without penalty. Less than 24 hours’ notice may be treated as a late cancellation.

 

2. Pre Paid Packages

• Unused Packages:
  Refunds for unused services purchased in advance may be issued within 14 days of purchase, provided none of the services in the package have been used.

• Partially Used Packages:
  Refunds on partially used packages will be prorated based on the standard single-session rate for used services.

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3. Practitioner-Specific Policies

Appointments can be booked through our website or directly with practitioners. Please provide at least 24 hours’ notice for cancellations. No-shows or late cancellations may be subject to a fee at the discretion of the practitioner.

 

4. How to Request a Refund

To request a refund or inquire about your eligibility, please contact us at:

📧 hello@the-healthhut.ca
📞 226-641-5885
Please include your name, appointment date, and reason for the request.

 

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.

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